Refund policy

Shop with confidence

At Buffalo Gears, we want you to be happy with every order. If something isn't quite right, we're here to help. Our return process is simple and transparent.

Return window

You have 60 days from the day your order is delivered to return items you are not happy with. To be eligible, items must be unused, in their original condition and, where applicable, in their original packaging with tags attached.

How to start a return

Email us at support@buffalo-gears.com with your order number and the item you would like to return, and we will send you the next steps. Please note that return shipping costs are the responsibility of the customer.

Refunds

Once we have received and inspected your returned item, we will let you know whether your refund is approved. Approved refunds are processed within 7 business days to your original payment method. Depending on your bank, it can take a few extra days for the amount to appear on your statement.

Damaged or incorrect items

If your item arrives damaged or you received the wrong product, contact us at support@buffalo-gears.com within 7 days of delivery with your order number and a couple of photos. We will arrange a replacement or a full refund, at no extra cost to you.

Questions

For anything return-related, reach us at support@buffalo-gears.com. Our team replies within about 12 hours on business days.

Business details

Buffalo Gears
3 Kitson St, Leeds LS9 8PH, United Kingdom
support@buffalo-gears.com