Refund policy

Shop with confidence

At Buffalo Gears, we want you to love what you ordered. If something isn't quite right, our return process is straightforward and there are no surprises along the way.

Return window

You have 60 days from the day your order arrives to send an item back. To qualify, it needs to be unused, in its original condition, and include all original packaging.

How to start a return

Email support@buffalo-gears.com with your order number and the item you'd like to return, and we'll walk you through the next steps. Return shipping is covered by the customer, and we'd recommend using a trackable service so you can follow it back to us. There are no restocking fees on approved returns.

Exchanges

Prefer a swap over a refund? Just let us know when you contact us and we'll arrange an exchange for you.

Refunds

Once your return arrives and we've had a chance to inspect it, we'll confirm whether your refund is approved. Approved refunds go back to your original payment method within 7 business days. Depending on your bank or card provider, it can take a few extra days to show up on your statement.

Damaged or incorrect items

If your order arrives damaged or isn't what you ordered, email support@buffalo-gears.com within 7 days of delivery with your order number and a couple of photos. We'll sort out a replacement or a full refund at no extra cost to you.

Contact

Need help with a return? Reach us at support@buffalo-gears.com and we'll usually get back to you within about 12 hours on business days.

Business details

Buffalo Gears
3 Kitson St, Leeds LS9 8PH, United Kingdom
support@buffalo-gears.com