Privacy policy

Introduction

Buffalo Gears ("we", "us", "our") respects your privacy and wants you to feel confident about how your information is handled. This Privacy policy sets out what data we collect when you visit buffalo-gears.com, place an order, or get in touch with us, and what we do with it. By using our website you accept the practices described below. If something here doesn't sit right with you, please don't use the site.

Who we are

Buffalo Gears
3 Kitson St, Leeds LS9 8PH, United Kingdom
support@buffalo-gears.com

Want outdoor inspiration in your feed? Give @buffalo.gears a follow on Instagram.

Data we collect

Depending on how you use our store, we may collect:

- Technical details such as your IP address, browser type and time zone
- Information you give us when ordering, including your name, email address, phone number, shipping address and payment details
- Anything you share with us when you reach out for support

How we use your data

We rely on this information to:

- Process and ship your orders
- Answer your questions and provide support
- Keep our website secure and prevent fraud
- Make your shopping experience more relevant to you
- Send you offers or updates, but only if you've asked to receive them

Sharing your data

We only pass your details to people we trust to help run the business, such as payment processors, couriers, and technical or marketing partners like Shopify. We never sell or rent your personal information to anyone.

Cookies

Our site uses cookies to remember your preferences, understand how the store performs, and show you content that's actually relevant to you. You're free to switch cookies off in your browser, though some parts of the site may stop working properly if you do.

Your rights

You can:

- Ask what personal data we hold about you
- Have it corrected or deleted
- Ask us to limit how it's processed
- Request a portable copy of it
- Withdraw your consent at any point, including unsubscribing from emails

To use any of these rights, email support@buffalo-gears.com.

Children's privacy

Buffalo Gears is built for adult shoppers. We don't knowingly collect data from anyone under 18. If we find out that we have, we'll delete it straight away.

International data transfers

If you're shopping with us from Ireland, your information may sometimes be processed or stored outside Ireland, including in countries such as the United States, by partners we work with like payment providers and shipping companies. Whenever that happens, we make sure the transfer is handled securely and in line with applicable data protection rules.

Data security and retention

We take reasonable steps to protect your data and only keep it for as long as we actually need it, whether that's to provide our services, meet legal requirements, or resolve a dispute.

Updates to this policy

We may update this Privacy policy from time to time. Whatever is published on this page is the current version, so it's worth checking back occasionally.

Contact

Questions about this policy? Reach us at support@buffalo-gears.com and we will get back to you.

Business details

Buffalo Gears
3 Kitson St, Leeds LS9 8PH, United Kingdom
support@buffalo-gears.com

You'll also find us on Instagram at @buffalo.gears if you'd like to stay close to the brand.

Thanks for trusting Buffalo Gears with your information. We take that seriously while doing our best to keep your shopping experience easy and reliable.